Friday, July 12, 2024
Quality Repair Service Process
Upon being entered into our system, your repair order will receive a repair authorization number, or RA#.  When your equipment arrives, it will be received by our seasoned warehouse staff who will identify, label, and move your equipment to its next location.  Depending on what your equipment is in for, we will process it accordingly from there.  If your equipment needs to be repaired, it will move on to our board level repair department and will be repaired by an experienced technician.  If your item needs to be refurbished, it will go to our refurbishing department where it will be refurbished based on your specifications. Click here for phone refurbishing options.  If you are not quite sure what the status of your equipment is, you may opt for your equipment to simply be tested.  In this case, our quality control staff will perform a complete test on your equipment and we will report our findings to you.  Once one or more of these steps have been completed, your product will be sent to our quality control staff for an extensive final test.  If this test is passed, it will then move on to shipping and back to you!

B T Systems, Inc. is an independent company specializing in telecommunication equipment repair and sales.  B T Systems, Inc. is not affiliated with and does not represent Avaya, Nortel, Cisco or Polycom.   Trademarks and logos are the property of their respective manufacturers.
Telephone: 336-221-0995    •    Toll Free: 866-287-9786    •    3260 Anthony Court South, Burlington, NC 27215
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