BT Systems, Inc. - ShoreTelRepair

ShoreTel Repair Services

As the telecommunications industry has entered into a new stage, we too have made some adjustments. Telephones have grown to become one of the main repair groups at our facility. We have a simple pricing model. Almost all of our desktop phones are a standard $30 repair charge. We do not hide our price levels so please look below to find the price of any particular phone that is in need of repair.

CLEANED TELEPHONES: All exposed surfaces of telephone base and handset are cleaned to remove dirt ink and stickers.

REFURBISHED TELEPHONES: As a cost saving measure for the customer and to lessen our environmental impact, "like new" plastic components are not replaced unless specified by the customer. All exposed surfaces of telephone base are cleaned to remove dirt, ink and stickers. Any plastic components that do not meet out "like new" criteria are replaced. The customer is billed on a per component basis. Cost for individual components vary. Maximum cost is shown in "test/refurb" or "repair/refurb" column.

Please specify Base Only or Complete
*New handsets, Cords, Stands, mounts, literature available at an additional cost.

As part of the repair process some telephones will require new displays. If available these are usually quite costly.
If applicable, we will contact you so you can weigh your options and make an informed decision regarding display.

ShoreTel Telephone Repair and Prices

EQUIPMENT	REPAIR ONLY	TEST-CLEAN	TEST-REFURB	REPAIR-CLEAN	REPAIR-REFURB
230	$30.00	$16.50	$32.00	$37.50	$50.00
230G	$30.00	$16.50	$32.00	$37.50	$50.00
420	$30.00	$16.50	$32.00	$37.50	$50.00
420G	$30.00	$16.50	$32.00	$37.50	$50.00
480	$30.00	$16.50	$32.00	$37.50	$50.00
480G	$30.00	$16.50	$32.00	$37.50	$50.00
485G	$30.00	$16.50	$32.00	$37.50	$50.00
655	$30.00	$16.50	$32.00	$37.50	$50.00

Our Process

Upon being entered into our system, your repair order will receive a repair authorization number, or RA#. When your equipment arrives, it will be received by our seasoned warehouse staff who will identify, label, and move your equipment to its next location. Depending on what your equipment is in for, we will process it accordingly from there. If your equipment needs to be repaired, it will move on to our board level repair department and will be repaired by an experienced technician. If your item needs to be refurbished, it will go to our refurbishing department where it will be refurbished based on your specifications. Click here for phone refurbishing options. If you are not quite sure what the status of your equipment is, you may opt for your equipment to simply be tested. In this case, our quality control staff will perform a complete test on your equipment and we will report our findings to you. Once one or more of these steps have been completed, your product will be sent to our quality control staff for an extensive final test. If this test is passed, it will then move on to shipping and back to you!

B T Systems, Inc. is an independent company specializing in telecommunication equipment repair and sales. B T Systems, Inc. is not affiliated with and does not represent Avaya, Nortel, Cisco or Polycom. Trademarks and logos are the property of their respective manufacturers.

Telephone: 336-221-0995 • Toll Free: 866-287-9786 • 3260 Anthony Court South, Burlington, NC 27215